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Frequently asked questions

You'll probably find what you're looking for in this page. If that isn't the case, you can send us an email at support@citeway.com and we'll do our best to help you.

It's not hard at all! Visit our integration guide to follow a step by step explanation on how to do it, or send us an email at support@citeway.com if you need additional guidance.

Of course! We are fully flexible, so that our service adapts perfectly to your business needs.

If you reach the limit of visitors included in your selected plan, no banners will be displayed on your website until the monthly billing cycle starts again. This way, we ensure no half-loaded content disrupts the aesthetic of your business site.

Absolutely! We understand that you want to have control over what is displayed on your website. Send us an email at support@citeway.com so that we can help you select one of the different oversight preferences we offer.

As part of the Citeway technology value offer, we monitor the success of the different banners we display on your website so that we know what works best for your audience. We also measure your baseline conversion rate when no banners are displayed, so that we can measure the impact Citeway is having on your site.

Yes! Choose between all the different style options available or create a style yourself. That way you can decide if the banners integrate seamlessly on your website, or if they stand out to call everyone's attention.

Of course! You can put as many banners as you want all around your website/store. You can even place more than one banner on the same page. Each unique visitor, however, will see the same headline every time they come across one of the banners.